{"id":15917,"date":"2026-02-02T13:24:36","date_gmt":"2026-02-02T13:24:36","guid":{"rendered":"https:\/\/www.prophysics.ch\/vicon-support-services-2026\/"},"modified":"2026-03-17T14:02:26","modified_gmt":"2026-03-17T14:02:26","slug":"vicon-support-services-2026","status":"publish","type":"post","link":"https:\/\/www.prophysics.ch\/en\/vicon-support-services-2026\/","title":{"rendered":"Vicon Support Services 2026"},"content":{"rendered":"<h4>Transparent. Consistent. Tailored to your requirements.<\/h4>\n<p>From February 2026, we will be implementing a newly structured support concept that will give our customers clear, efficient and needs-based access to support services. With three support levels \u2013 Basic, Advanced and Premium \u2013 we are creating transparency, reliability and clear processes.<\/p>\n<p><strong>Basic Support \u2013 The foundation for all Vicon customers<\/strong><\/p>\n<p>Basic Support is automatically available to all our Vicon customers.<br \/>\nSupport requests are received centrally by e-mail and must include the customer number. This uniform process ensures that concerns can be efficiently recorded, correctly assigned and processed in a timely manner.<\/p>\n<p>The aim of Basic Support is to ensure the basic functionality of the systems and to guarantee a uniform support standard for all customers.<\/p>\n<p><strong>Advanced &amp; Premium Support \u2013 For more in-depth needs<\/strong><\/p>\n<p>For customers with more advanced requirements, we offer Advanced and Premium support levels. These include:<\/p>\n<ul>\n<li>Telephone Support<\/li>\n<li>Prioritised processing of support cases<\/li>\n<li>More intensiv support depending on the support case, more information <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.prophysics.ch\/wp-content\/uploads\/2026\/01\/Support-Services_ENG_without-pricing.pdf\">here<\/a><\/span><\/li>\n<\/ul>\n<p>The services provided are based on the support level booked and enable targeted support for more complex or time-critical issues.<\/p>\n<p><strong>Individual Support \u2013 Tailor-made solutions<\/strong><\/p>\n<p>In addition to the defined support levels, it is still possible to book individual support hours. These are particularly suitable for customer-specific requirements, special system configurations or individual solutions.<\/p>\n<p>Our claim:<\/p>\n<p>With the new support concept, we create clear structures, better availability and support services that are tailored to your actual needs \u2013 simpler, more transparent and more efficient.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Vicon Support Services starting february 2026<\/p>\n","protected":false},"author":19,"featured_media":15913,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[164],"tags":[],"class_list":["post-15917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vicon Support Services 2026 - Prophysics AG<\/title>\n<meta name=\"description\" content=\"Vicon support services: Basic, Advanced and Premium. Efficient, transparent and tailor-made \u2013 for reliable support from February 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prophysics.ch\/en\/vicon-support-services-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vicon Support Services 2026 - Prophysics AG\" \/>\n<meta property=\"og:description\" content=\"Vicon support services: Basic, Advanced and Premium. Efficient, transparent and tailor-made \u2013 for reliable support from February 2026.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.prophysics.ch\/en\/vicon-support-services-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"Prophysics AG\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prophysicsAG\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-02T13:24:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T14:02:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.prophysics.ch\/wp-content\/uploads\/2026\/02\/Support-Leistung-2026.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Vicon Support Services 2026 - Prophysics AG","description":"Vicon support services: Basic, Advanced and Premium. 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