How may we help?

I have a problem with my measurement system

If you have an urgent problem with your hardware or software, our Support Team is ready to help. The next available staff member will assist you as soon as possible.






Give us a call +41 44 315 15 90

I need new markers, tape or other accessories

If you observe that the quality of your data has decreased over time, the reason is very often that markers are dirty or damaged. If you wish to replace them, we have stocked a large selection of markers in different sizes, ready for shipment. Furthermore, we also have double-sided tape, retro-reflective marker tape, rigid bodies and motion capture suits. Please download a full list from the Downloads section.
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I need technical information or advice

In case you have technical questions relating to your measurement system, or you wish to know more about the possibilities for upgrading, expanding or installing a brand new measurement system, we are happy to advise you on the different available options, including synchronization and interfaces with 3rd party devices and software.

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How is Support invoiced?

Support is a key element of what prophysics offers, which is why we have a large team ready to assist you. Most users have a support contract that gets renewed every year. If you do not have a contract, we are also able to bill you hourly.



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What workshops and training courses does prophysics offer?

We offer both in-house and on-site courses and workshops at beginner and advanced levels. Furthermore, we are also able to offer professional services such as help with biomechanical models, integration of 3rd party devices and even software customization. Please contact us for availability and prices.
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I need TeamViewer in order to get support remotely

You can download TeamViewer from the link below.






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Training

Training Courses at our offices

We offer training courses both for beginner and advanced Vicon users at our location in Zurich. Here, the participants will learn the important aspects of Vicon hardware and software during two days, which is enough time to cover both the general functionality as well as to go into the specifics that will help users get the most out of their systems on a day-to-day basis.
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Individual Training Courses

We are also pleased to offer customized training courses, which take place either at your own location or in our offices in Zurich. These courses are ideal if you have specific needs or wishes that relate directly to the challenges you need to solve at your facility – by letting us help you, you are likely to achieve your goals faster.


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Online Training

Using TeamViewer, an online application which allows us to share a PC desktop with you, we are able to offer training courses and support remotely. This is especially useful when addressing questions that relate directly to the software, for example how system settings and workflow can be optimized.


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Developing Models and Reports

A customized biomechanical model allows you to calculate the exact results you want – and a customized report will show the results in the way you want them to be communicated. If you need help with this, we have years of experience and expertise which you can tap into in order to quickly get you moving.

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FAQs

  • Vicon – which types of cameras are compatible with each other?

    The current generation of Vicon cameras – Vantage, Vero and Vue – are all compatible with the previous generation, the T-Series and Bonita. Note that an upgrade of the Nexus, Tracker or Blade software may be required to ensure full compatibility.

  • Vicon – which camera types can measure outside in sunlight?

    All the Vicon Vantage cameras (V5, V8 and V16) have built-in filters that are designed to filter out the unwanted light from the sun – ensuring that you can take the cameras outside even on a sunny day.

  • Vicon – what are the recommended PC specifications?

    Standard PC for a Vicon System without Reference Video:
    - Intel i7 4-Core 3.2 GHz CPU
    - 16GB RAM
    - nVidia Quadro K600 Graphics Card
    - 1 SSD 240GB hard disk for the operating system
    - 1 standard 2TB hard disk for data
    - Intel I340-T2 network card with 2 ports
    - Win7 / Win10 Professional 64Bit

    Premium PC for a Vicon System with 2 Reference Video Cameras:
    - Intel i7 6-Core 3.2 GHz CPU
    - 16 GB RAM
    - nVidia Quadro K2200 PB, 4GB Graphics Card
    - 3 x 240GB SSD hard disks (1 for Windows, 2 for video data)
    - 1 x standard 2TB hard disk for data
    - Intel I340-T4 network card with 4 ports
    - Win7 / Win10 Professional 64Bit

  • Zebris – what are the recommended PC specifications?

    - Intel Core i5 CPU or similar
    - 4GB RAM
    - Minimum 750GB hard disk
    - 3D Graphics Card with 1GB GDDR RAM or more
    - Graphics Card must be compatible with OpenGL 3.3
    - Compatible with DirectX 9.0c
    - Screen with 1024x768 pixels or more
    - The Graphics Card must support the screen resolution
    - One free USB port per device
    - Windows 7 or 10 (64bit or 32bit), or Windows 8.1 (64bit)
    - .NET4.0

  • Contemplas – how to integrate the supported cameras?

    - USB3: Basler Ace 1920-155 uc 
    – Download the drivers from the Basler homepage
    - GigE: Basler 640-210gc 
    – Download the relevant drivers from the Basler homepage. Pay special attention to the
    installation instructions for the network card!
    - Download from here: https://www.baslerweb.com/de/produkte/software/

  • Vicon – how can external devices be combined with the Vicon System?

    DThe hardware from 3rd party providers (EMG, EEG, force plates) that have analogue output can be directly connected to the analogue input ports in the Vicon Lock+. If no analogue output exists, or if a digital integration is preferred, the Vicon Nexus software can also integrate directly with several digitally connected devices, for example from myon, AMTI, Kistler and Ergoneers. Please contact us for more details.

Downloads

  • Markers and accessories – overview

    PDF — 258k
    Downloads
  • Support Offers prophysics flyer

    PDF — 421k
    Downloads
  • Prophysics training – detailed information

    PDF — 715k
    Downloads
  • TEMPLO basic manual

    PDF — 939k
    Downloads
  • Vicon DataStream SDK Developer’s Manual

    PDF — 1M
    Downloads
  • Vicon Tracker User Guide

    PDF — 1M
    Downloads
  • Vicon Vantage Quick Start Guide

    PDF — 540k
    Downloads
  • Vicon Vantage Reference

    PDF — 6M
    Downloads
  • Vicon Vera Quick Start Guide

    PDF — 2M
    Downloads

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